nanoconn
Payments, Delivery and Returns
Information about payments, delivery, withdrawal, returns and complaints in stores using Nanoconn.
- Status
- informational English version for customers of stores using Nanoconn
- Version
- 1.0 / production service
- Source language
- Polish
- Operator
- QWERTAJ Klaudiusz Mikolap, Jana Olbrachta 120/66, 01-373 Warsaw, Poland, Polish tax ID/NIP 5223087443, klaudiusz@nanoconn.com
This page summarizes basic rules for payments, delivery, withdrawal, returns and complaints in stores using Nanoconn. The Polish version is the source version.
1. Placing orders
Before an order is placed, checkout shows key information: seller, product, variant, price, currency, delivery costs, expected fulfilment and available payment methods.
The order is passed for fulfilment after the required checkout steps and, if the order is paid online, after payment confirmation by the payment provider.
2. Payments
Online payments may be handled by an external provider, in particular Stripe. Availability of cards, BLIK, Apple Pay, Google Pay or other methods depends on seller and payment provider configuration.
Nanoconn does not store full card data. Payment status is used for order handling, confirmations, refunds and settlements.
3. Delivery and digital products
Delivery costs, methods and dates depend on the seller and product type. Digital products, services, subscriptions and partner products may have different fulfilment rules than physical goods.
If a product is handled by an external partner, the user may be redirected to the partner store or informed that further fulfilment is governed by partner rules.
4. Withdrawal and returns
A consumer buying online generally may withdraw from the contract within 14 days, unless a statutory exception applies, for example for certain digital products, services started with user consent, personalized goods or products that cannot be returned for hygiene reasons after opening. If the law grants consumer rights to a sole trader, those rights apply accordingly.
Refunds are made according to law and the seller rules, generally no later than the legally required deadline after receiving the withdrawal statement and, where applicable, the returned goods.
5. Complaints
If a product is not in conformity with the contract, damaged or a service was not performed correctly, the customer may complain to the seller. The seller handles complaints according to applicable law.
Nanoconn may provide technical support for reports, but responsibility for the product, description, conformity, delivery and complaint decision rests with the seller or partner indicated at purchase.
6. International customers
If a merchant actively targets customers outside Poland, the merchant should provide return, complaint, withdrawal, delivery, tax and product information in the language and scope required for the target market.
Nothing on this page limits mandatory consumer rights that apply to a given contract.
7. Contact
For a specific order, contact the relevant workspace or store owner. For technical Nanoconn issues contact support@nanoconn.com.
Detailed rules for returns, complaints, digital products and partner sales follow from the terms of the relevant store, offer description and applicable law.